Hourly rates for Microsoft Windows systems
Onsite support hourly rate is currently £65.00 as at January 2023. Call out charges apply for clients beyond our usual operating area.
Remote support hourly rate is currently £55.00 as at January 2023.
Hourly rates for all Unix-like systems including Linux, Chromebook and Apple Mac
Onsite support hourly rate is currently £85.00 as at January 2023. Call out charges apply for clients beyond our usual operating area.
Remote support hourly rate is currently £55.00 as at January 2023.
Out of hours support is charged at time and a half weekdays and double time weekends.
Our normal business hours are 9:00am - 17:30pm Monday to Friday.
Green computing - Service rather than replace
We see far too many computers being disposed of when there are in fact many years of life left in them. Just like a motor vehicle, a home computer should be regularly serviced and maintained to ensure many years of satisfaction from your investment. The Operating System and other accompanying software applications should be updated regularly to ensure that bug fixes and more importantly, security threats are stopped in their tracks. Anti-virus and other security products should be installed and maintained to ensure they are operating at their best.
Many computers may also have additional parts fitted inside them to increase the speed and storage capability, extending the valuable life of your computer equipment even further and saving the expense of a new computer.
Our service engineers are skilled in optimizing a home computer to improve it's performance and speed - saving you from having to replace your computer for a newer model.
Where do we work?
Our domestic home computer service engineers primarily operate in the regions of Thurrock and Rochford in Essex - along the A13 and A127. We service some clients further afield such as London and Suffolk using our remote control capabilities - allowing us to take control of the clients computer from our offices. We are willing to send engineers further afield upon special request if required.
Examples of the work we carry out
The following prices are for examples of servicing Microsoft Windows based domestic home desktop systems. For business services, server products, Apple Macintosh and GNU / Linux systems please contact us.
Health Check - Includes virus scanning, disk cleanup, defragmentation, update of operating system and other installed software. Approximate cost to perform work at your home £100.00. We may perform a Health Check remotely to reduce the cost, dependant on Internet connectivity.
Wireless Broadband Router Configuration - Do you have a wireless broadband router to share your Internet connection throughout your house? We will configure and secure your connection from prying eyes. Installation can usually be completed within one hour. Approximate cost to perform work at your home £67.50 plus parts.
Basic PC Repair - Such as minor repairs or the installation of new parts. Virus removal or installation of software. Approximate cost to perform work at your home £100.00 plus parts. We are often able to carry out such tasks remotely to reduce the cost, dependant on Internet connectivity. More complex repairs may be subjected to an additional hourly charge*.
Microsoft Windows re-install - Slow PC? Is your Start Menu cluttered? Do you have unused software you don't require? Have your operating system reinstalled from scratch, includes installation of all required drivers, updates and extra software supplied on disk by yourself. We will also install additional software to aid your use of the computer including virus protection, video playing tools etc. Approximate cost to perform work in our workshop £155.00. We are not able to offer this service in your own home due to the time constraint.
Re-install OS and save personal files - Same as above but we will ensure that all of your work is saved before we start. We will then restore any files you specify. Approximate cost to perform work in our workshop £200.00. We are not able to offer this service in your own home due to the time constraint.
Data recovery - Have you lost vital data? Has your hard disk drive failed and you need work that was stored on it? We have partnered with specialist data recovery labs to provide the best possible chance of a successful recovery of your missing data. We will assess the drive in house free of charge but should a drive need to be sent to our partner facilities, a charge may be imposed by themselves. Average cost of our own in house data recovery service is £99.00. Cost of data recovery using our partner facilities can be a great deal higher - exactly why we always recommend you regularly backup your personal data to a USB device or online cloud storage facility. Depending on the damage to your device, it may not be possible to recover your data at all.
It may sometimes be faster and more effective to carry out repairs in our own workshops as we have access to faster Internet connections which will reduce the time for updates and installations to take place.